2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. If they are asking for information from you, be safe and exit the email or text. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Contact Us - dph.illinois.gov IDHS Office Locator. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Provide justification or business need for the escalation. Please follow the procedures here. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. To begin the password recovery process, choose one of the following options. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Is a program bug keeping you from being able to accomplish your work? State of Illinois - Digital ID - Non-resident menu Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. Visit More Support Links Services Catalog This system is for authorized users and official business only. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. DoIT offers enterprise tools and applications along with a secure technology infrastructure supported by our network, hosting, telecom and security services teams. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Chicago: 312-814-DoIT (312-814-3648) Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. Please see the both Illinois residents and out-of-state users. Contact Information. If your FOIA request seeks public records that are not related to DoIT, please locate the appropriate State Agency . Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. Going forward, this portal is your primary way of requesting DoIT technology assistance (submitting an IT ticket). If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. By accessing or using this system you are consenting to monitoring and recording which may be disclosed for administrative, disciplinary, or criminal actions, penalties, or prosecution. SRS of Illinois If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Chicago: 312-814-DoIT (312-814-3648) You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. A comprehensive listing of all DoIT services including security, hosting, and more. LEADS 3.0 - Illinois State Police User ID Revoked. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. Please reference the Citrix Workspace Upgrade instructions located in the Reference Material section of the Remote Work site for guidance. For additional self-help tips, please visit Remotework.illinois.gov. External Illinois.gov ID Password Reset. For instructions on how to do from remote visit: remote work FAQs. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. A good tip is to clean up your screen as you go. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Illinois Department of Innovation & Technology (DoIT) | LinkedIn Webex may be a new experience for some and there are resources available to help users. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. IDHS Office Locator. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. IDHS: ROCS Version 6.14 Download Instructions Visit our Site . There are many FREE Apps and online/virtual options available at this time. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Staff will respond to service requests during the published Business Hours. Springfield: 217-524-DoIT (217-524-3648) June 5, 2020 Welcome to DoIT Identity Management (DIM). Invalid Login ID To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. First and foremost, we provide services that will endure, and create statewide efficiencies through the use of information technologies energizing government and business. Work orders will be processed after the remote work capabilities are established for End User Computing (EUC)related tickets. 1-800-843-6154 Increased phishing alert! State of Illinois Digital ID Login If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. Remember not to shut down your PC at the office. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. call in user 1) from joining the meeting. Who can I contact? Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Support: Report a Problem. The ITSD team creates a work log entry including the provided information. Please turn on JavaScript and try again. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. Many of you are approaching the time to reset your user password. Here is the fix. If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. This needs to be a reboot/restart from remote and not a "shut down". If you do not know who your ATSR is, please contact the Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). The CIO or Group CIO may follow-up with the ITSD Manager or email. Then follow the steps below for the download. 2101 S. Veterans Parkway Springfield, IL 62704 Phone: 217-785-7444 Fax: 217-785-7019 Email SERS For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. IL ACTS Support Portal; you must be remotely connected to illinois.gov to access this link. State of Illinois Digital ID Login Also, DoIT FOIA does not answer general questions about DoIT. Make the choice to maintain your health today to better enjoy tomorrow. DoIT targets to provision in accordance with Request Fulfillment guidelines. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. Many of you are approaching the time to reset your user password. TheIT Service Deskresponds to an average of 10,000 telephone calls and electronic support requests, as well as processes an average of 3,900 service requests monthly, in support ofover 80 State agencies, boards, commissions and other governmental customers. For instructions on how to do that while working remotely, visit remote work FAQs. As a reminder, employees working remotely should plan to bring home their state-issued laptops, cell phones, and other devices, as well as charging cords, cables and accessories. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. Question: I am encountering problems when performing functions in the States new SAP Enterprise Resource Planning (ERP) system (e.g., logging in, processing a voucher, resetting my password).